At Transport Card Recharge, we strive to ensure complete customer satisfaction with our card reload services. This Refund Policy outlines the circumstances under which refunds may be issued for transactions processed through our platform.
Once a reload transaction has been successfully processed and the value has been added to your Transport card, the transaction is generally non-refundable. This is because the reload value is immediately available for use on Abu Dhabi's transportation system.
If your payment was processed but the reload value was not added to your Transport card (a failed transaction), you are eligible for a full refund. To request a refund for a failed transaction, please contact our customer support team within 7 days of the transaction date with the following information:
Our team will investigate the issue and process your refund if the claim is verified. Refunds for failed transactions will be processed within 7-10 business days and will be issued to the original payment method used for the transaction.
If you were charged multiple times for the same reload transaction (resulting in duplicate payments), you are eligible for a refund of the duplicate charges. Please contact our customer support team with evidence of the duplicate charges, and we will process a refund for the additional amounts charged.
If you believe that an unauthorized transaction was made using your payment information on our platform, please contact our customer support team immediately. We take such matters seriously and will investigate promptly. If we verify that the transaction was unauthorized, we will process a refund and take appropriate measures to secure your account.
Approved refunds are typically processed within 7-10 business days. However, the time it takes for the refund to appear in your account depends on your payment provider's policies and processing times. Credit card refunds may take 5-10 business days to appear on your statement, while bank transfers may take 3-5 business days.
Refunds will be issued to the original payment method used for the transaction. We cannot process refunds to a different payment method than the one used for the original transaction.
To request a refund or inquire about our refund policy, please contact our customer support team at:
Please include your transaction details and the reason for your refund request in your communication.
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date.
Last Updated: June 15, 2023